Contact

One address reaches everyone here: [email protected].

What we can answer

Anything about the catalogue itself: what a figure on a card means, which collection a piece belongs to, how the seat count on a set is arrived at, what the difference is between two units that look alike in a photograph, and whether a piece is meant for outdoors or in.

Corrections too, and gladly. If a measurement here disagrees with the one on the carton, we want to know which page and which figure, and we will fix it and say so.

What only the shop can settle

Orders, delivery dates, missing parts, damage in transit, refunds and returns are handled where you paid. Payment, delivery and returns are handled at checkout with our retail partner, not on this site. We have no view of your order and cannot look it up.

How long we take

A few working days is normal. There is no ticket system and no queue number, just people reading email between other work.

Shintenchi keeps this page current alongside the catalogue.